•  
  •  

FAQ and online help

_

Section 1: How do I book?

How do I check availability or get a quote?

Checking availability or getting a quote couldn't be easier! Go to our website and click on "Find a campsite" in the top of the screen and then make your selection. You can also contact us or contact the camping village directly.

How do I book a holiday?

You can book your holiday:

  • via our website, simply click on the "Find a campsite" button in the top of the screen and complete the online booking form. Booking is quick and payment by credit card is secure.
  • by calling us on our central reservations number +33 (0)4.66.739.739 (secure payment by credit card).
  • by telephone by calling the camping village directly

In all cases, you will be asked for the following information on the booking form: surname and first name, date of birth of each person in the party, your address, your telephone number and your e-mail address.
The booking becomes effective and firm when it has been agreed by the village and upon receipt of a 25% deposit. For more details, please refer to the General Conditions of Sale.

Yelloh! Village is not bound by bookings unless Yelloh! Village has accepted them. Yelloh! Village is free to accept or refuse bookings, depending on availability and, in general, depending on any circumstances that are likely to be prejudicial to the execution of the booking made. Yelloh! Village offers family holidays, in the traditional sense, and the accommodation has been specially designed for this purpose. Yelloh! Village reserves the right to refuse any booking that might contravene or attempt to pervert this principle.

The booking of camping pitches or rented accommodation is made strictly on a personal basis. Under no circumstances may you sub-let or transfer your reservation without the prior consent of the Village.

Minors must be accompanied by their parents or legal guardians.

How do I book more than one accommodation or camping pitch?

Online booking means you can book up to 2 pitches or rental units in one booking. If you wish these accommodation options to be beside one another, some villages have a "choice of pitch" option, which you need to tick, specifying that you want to be next to one another. If the village does not offer this service, please note it when you make your booking. Subject to availability, the camping Yelloh! Village will fulfil your requirements.

All bookings made for more than 4 accommodation units by one person or made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates at the same Yelloh! Village, are deemed to be group bookings.

  • Accommodation appearing on the commercial Yelloh! Village website is intended exclusively for individual bookings.
  • For all group booking requests, you must contact us or the Yelloh! Village required by telephone. The Yelloh! Village contacted reserves the right to look into the booking request before accepting or rejecting it.

Can I choose my pitch number?

Some villages have a "choice of pitch" option, and you just need to tick this option when you book and show your pitch number or preferences in the "comment" section. This option is invoiced (see the prices pages of each camping village). If the village does not offer this option, you can mention your preferences in the "comments" section of your booking form. Subject to availability, the camping village will give you the pitch which most closely matches your requirements.

Is it possible to place an option for a holiday?

No, it is not possible to place an option on a holiday. Any booking request must be definite.

Section 2: Methods of payment

What are the different methods of payment available?

  • The easiest payment method is by credit card on our website (Visa, MasterCard, Eurocard and Carte Bleue). Payment by credit card is secure.
  • Other possible payment methods may vary depending on the village: bank transfers, payment in three interest-free instalments (please note that full payment is to be made 30 days before you arrive).
  • 7 days before arrival payment is only accepted by credit card

What do our prices include?

Prices are valid for the current season. They include the accommodation booked, plus:

  • Children's activities,
  • Evening entertainment,
  • Sporting activities (excluding those where a supplement is indicated),
  • Entry to swimming pool,
  • Access to toilet blocks.

Our prices do not include:

  • Local authority tourist tax,
  • Visitors or additional people,
  • Pets staying in the accommodation,
  • Activities offered outside the camping village,
  • Food or drink consumed at the bar or in the restaurant,
  • Security or cancellation insurance,
  • Additional vehicles,
  • Entry to Wellness Areas and Centres and to Spa and Balneotherapy areas,
  • Cleaning of rental units (prior to departure), to be done by the occupants or on request, subject to payment, except for rental locations shown with ,
  • Sheet hire, except for rental locations shown with  or ,
  • Baby kit (cot + high chair), except for rental locations shown with  or .

When will my account be debited?

The camping village will debit your bank account with a 25% deposit at the time of confirming your holiday. This is generally within 72 hours of making your booking.

How can I check to see if my booking has been recorded properly?

Online by clicking on Find my reservation or by contacting the booking centre on +33 (0) 4 66 739 739 or the camping Yelloh! Village in which you have made your booking directly.

When and how should I settle the balance for my holiday?

When?
The balance of your holiday needs to be paid 30 days prior to your arrival at the campsite.

 

How?

  • By credit card: via the Internet or by contacting central reservations and quoting your booking reference number which begins O2009 or O201... and your credit card number. We would encourage you to make your payment via the Internet.

    Paying for your stay

  • By bank transfer: directly by a member of bank staff, who should make a note of your name and booking reference number in the transaction comments section (for certain Yelloh! Village brochure).
  • By cheque or ANCV Traveller's Cheque. You are recommended to send this by registered post directly to the Yelloh! Village where you have made the booking.

Section 3: Changing a booking

What is cancellation insurance?

Cancellation fees may be covered by cancellation policies offered by the Village, for a fee of 15 e including taxes per holiday for camping pitches or from 3 e including taxes per night for rental accommodation.
Should one of the following events occur before your departure:

  • serious illness, serious accident or death of a member of your family,
  • complications with pregnancy before the 7th month,
  • extensive material damage to your own property rendering your presence absolutely necessary,
  • redundancy,
  • accident or theft of your vehicle and/or your caravan occurring during your direct journey to your place of stay,
  • cancellation or change of holiday dates by your employer.

You will be reimbursed the full amount paid (except for the excess).

For more details, please refer to the special terms and conditions - cancellation

How can I cancel my stay?

Please select the campsite in which you have booked your stay:

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please register the incident at the incident declaration portal www.declare.com/yelloh

To meet registration deadlines, you must register the incident within 5 days following the event that may entail cover.

 

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

To cancel your booking, please contact the village by email at [MAIL] or by phone on [TEL] as soon as you become aware of an event that may entail cover.

Why should I take out cancellation insurance?

If you do not have cancellation cover and if you cancel your booking, all amounts paid shall be retained.

How can I make changes to my booking?

Customers may request that their stays are altered within the same campsite (dates, accommodation type) by writing to the campsite (by post or email), subject to availability and options. Postponements until the following season are not permitted. If no alterations are made, customers must spend their holidays as they were agreed when initially booked, or cancel them in line with the conditions pertaining to the cancellation insurance.

  • Requests to extend the duration of stays will be dealt with subject to availability and in line with applicable prices.
  • Requests to reduce the duration of stays are deemed to be partial cancellations and will be subject to the terms and conditions which apply to cancellation and termination of stays.

Section 4 : Loyalty Program

What does the Loyalty Program entitle me to?

By subscribing to the Yelloh! Village loyalty scheme, you acquire points that will entitle you to free nights during your future stays (see terms and conditions of the scheme). The scheme is entirely free of charge.Terms and Conditions of the Yelloh! Village Loyalty Program

How do I obtain my Yelloh! Village loyalty card?

When planning your stay, you can request it directly on the Internet, from the Yelloh! Village reservations centre on +33 466 739 739, or by e-mail from yellohplus@yellohvillage.com, or else during your stay, directly from the campsite.
You will be required to provide certain information at the time of applying for the card. Yelloh! Village shall be notified as soon as possible of any change of address or name, or any other information that may be required.

Membership of the loyalty scheme is free and open to any physical person aged over 18 years.

Members can withdraw from membership of the scheme at any time. To do this, the member merely has to send a letter to Yelloh! Village or an e-mail to yellohplus@yellohvillage.com. The member must return the card and all the points earned will be lost.

Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes

How any points do I need for a free night?

The number of points required to obtain a free night depends on the accommodation chosen (according to the number of bedrooms and the type of accommodation):

CategoriesPoints required for a loyalty night
AuthenticClub
Pitch from 0 to 300450
Pitch and 560800
1-bedroom rental from 0 to 570850
1-bedroom rental 7001000
1-bedroom rental 13201540
2-bedroom rental from 0 to 8101200
2-bedroom rental 9001300
2-bedroom rental 16801960
3-bedroom rental from 0 to 9501400
3-bedroom rental 11001600
3-bedroom rental 20402380
4-bedroom rental from 0 to 13501700
4-bedroom rental 14001800
4-bedroom rental 22802660

Points can be redeemed for the chosen accommodation if the balance of points is sufficient*. 

* Subject to availability at the time of booking and within the periods that the Yelloh Plus Scheme applies.

How are my points calculated?

The number of points offered per night purchased also depends on the accommodation chosen for this first stay:

CategoriesPoints credited per night stayed
Pitch from 0 to 45
Pitch and 80
1-bedroom rental from 0 to 85
1-bedroom rental 100
1-bedroom rental 110
2-bedroom rental from 0 to 120
2-bedroom rental 130
2-bedroom rental 140
3-bedroom rental from 0 to 140
3-bedroom rental 160
3-bedroom rental 170
4-bedroom rental from 0 to 170
4-bedroom rental 180
4-bedroom rental 190

Here are a few rules for crediting points:Points are earned in the same fashion whatever the period: there is no difference between high season and low season.

  • The maximum number of nights that can be taken into account when crediting points is 21.
  • Free nights do not earn points!
  • Only expenditure related to renting accommodation entitles one to points.
  • The card is not retrospective: I cannot acquire points for my stays preceding the date of the launch of the loyalty scheme (13 April 2009).
  • Points will only be awarded for accommodation sold by Yelloh! Village to physical persons for holidays, and not for holidays sold to organising groups. Tour Operators, Workers' Councils permanent residents and associations are therefore excluded from this scheme.

How and when can I find out how many points I have?

Members may access the breakdown of their points by logging on to the "My Account" section on the www.yellohvillage.co.uk website, by contacting the Yelloh! Village reservations centre or the Yelloh! Village campsite where their cards were issued.
As points are credited automatically 16 days after the date of the end of the stay, you have to wait this long to find out the balance of your points.

When are my points credited?

Your points are credited 16 days after the day you leave the Yelloh! Village in which you were staying and they will appear in the details of your Yelloh! Plus account .

If you have any comments, please contact us by clicking on the Contact us tab, stating the purpose of your request clearly.

Please read the terms and conditions which apply to the Yelloh! Village Plus loyalty program.

How do I book using my Yelloh! Plus points?

  • You can book stays with free nights:
    • by going to the "My Account" section of the Yelloh ! Village website www.yellohvillage.co.uk
    • through the Yelloh! Village reservations centre (+ 33 466 739 739),
    • by contacting the Yelloh ! Village concerned directly
  • You can use your points in the Yelloh! Village and accommodation of your choice, depending on availability at the time of your request and within the periods that the scheme applies.
  • Reservation of stays involving free nights is valid throughout the period that the campsites are open, except from 1 July to 31 August each year, and during the French school holidays at Christmas and in February (zones A, B, and C) for the Yelloh! Villages that are open during the winter.
  • The minimum number of nights for each stay shall be two.
  • Free nights may be combined with paying nights at the going rate. In the case of a combined stay, the free nights are always the cheapest nights of the stay.
  • The stay may be composed of up to 6 free Yelloh! Plus nights.
  • Please note that for a stay with free nights, tourist taxes and possible options are to be settled by the client.

How long is my loyalty card valid for?

The card has no time limit. However, if no activity has been recorded by the end of 3 years, the account shall be closed. Similarly, any fraudulent use of the card shall result in its immediate cancellation.

I’ve had my card stolen, or I’ve lost it or forgotten it.

In the event of loss or theft, the card may be replaced free of charge only once. A card with a new number will be issued, and you will retain your points. A charge of €10 shall be made for any subsequent replacement.
If you forget your card, there's no need to worry: your points account will be credited automatically at the end of your stay provided you mention to the reception staff that you belong to the Yelloh Plus scheme.

Can I give my card to a third party, or combine two cards?

As the card is for your personal use only, it can under no circumstances be given away. However, Yelloh! Village authorises the card holder to offer his points to the person of his choosing. It is nevertheless up to the card holder to make the booking. In this case, the card holder must make the booking with the reservations centre (+ 33 466 739 739 ou yellohplus@yellohvillage.com). It is impossible to combine the points from two cards.

What do I need to do in the event of a litigation?

In the event of points not being awarded, the client can always claim these from the Yelloh! Village booking service on presentation of his bill.
Yelloh! Village may not be held responsible in the event of a dispute between a card holder and a given campsite. However, in the event of a dispute between a card holder and Yelloh! Village, recourse may be under French law only. Any disagreement or dispute that is not resolved amicably between the parties shall be submitted to the court at Nîmes.

In accordance with the "Data Protection Law" (of 6 January 1978, the card holders have the right to modify, rectify of remove data concerning them, and to request the ending of promotional offers. To do this, you simply need to make a request at any time, providing your full name and address: by filling in the "Contact Us" form, by e-mail to yellohplus@yellohvillage.com, or by writing to:
Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes

The member has the right to terminate his membership of the scheme. In this event, he should notify us in writing and return the card to us: any accumulated points will thereby be lost.

Section 5 : My account

How do I access my Yelloh! Plus history?

Clicking on the “My Yelloh! Village Plus account” tab will show you your Yelloh! Plus points and your account summary.

Lines with green arrows show Yelloh! Plus point credit events and lines with red arrows show point debit events. 

How do I find my booking?

It’s very easy: just click on the My latest bookings tab

You can then see details about this booking with: surname, age and details about people coming with you, booking number, name of the Yelloh! Village, type of accommodation, dates of stay, total payable, total deposit paid and outstanding balance.

How do I change my information and password?

It’s very easy: go to the My Yelloh! Village Plus account and click on 

How do I pay for the rest of my booking?

When you can see the booking details, you can adjust your balance fully securely and directly online using your bank card.

Just click on pay balance
If you wish to pay your balance using a payment method other than a bank card, you need to contact the Yelloh Village of your booking beforehand.

Section 6: Children

Are babies included in the accommodation capacity?

Yes, babies are included in the accommodation capacity. The maximum number of people stated for the cottage must not be exceeded.

Remember that for camping pitches, children under the age of 3 stay for free throughout the season, as are children aged 3 to 7 except during July and August!

Do the activity leaders look after children aged between 0 and 4 ?

No, the campsites with a "Yelloh! Babies" club offer services especially designed and solely for children under the age of 4, without management staff. The family is responsible for looking after the children.

Section 7: Your pets

Are pets permitted in camping pitches only?

Pets are permitted on the camping pitches of some Yelloh! Village, except for dogs belonging to France's 1st and 2nd category, for which a charge applies.

See list of villages which allow pets on our website.

Are pets permitted in rental units?

Some Yelloh! Village permit pets in rental accommodation except for dogs belonging to France's 1st and 2nd category, for which a charge applies.

See list of villages which allow pets on our website.

In all cases, dogs should always be kept on a lead. They are prohibited from swimming pool areas, in food shops and in buildings. Pet vaccination documents must be up to date.

Section 8: Miscellaneous questions

How can I obtain a map of the Yelloh! Village I have chosen?

Just use the general information page of the campsite you've chosen: all the Yelloh! Village maps are available online. 

Are the rental units heated, air-conditioned?

Some rental options have electric heating or (reversible or non-reversible) air conditioning. To find out about this, please just see the descriptions of our rental accommodation on our website. 

Are the terraces covered?

Some of them are. To be absolutely sure, read the descriptions of our rental units carefully, as they appear on our website or in our brochure.

Are the blankets provided in the rental units ?

Yes, blankets and pillows are always provided in the rental units.

When do the campsite seasons begin and end?

You will find the opening and closing dates for the campsites in the description of each village on our website or in the brochure.

What are the times for possible arrival and departure at a Yelloh! Village?

For rental units, arrival is from 5 pm and for camping pitches, arrival is from midday. We would request that you kindly advise the camping village if you anticipate arriving late (after 7 pm except for July and August and after 9 pm in July/August).

Departure must be before 10 am for rental units and before 11 am for camping pitches.

 

×
Last visited campsites