FAQ and online help

If you are logged in to your My Account area, simply go to the “My Stays” tab to access all your bookings.

If you are not logged in, you can also use our dedicated “Find my booking” page by entering your booking number and last name.

Arrival and departure times may vary depending on the campsite and the type of accommodation booked.

In general, the following schedules apply:

• For rentals: arrival from 5 pm, departure before 10 am
• For pitches: arrival from 12 pm, departure before 11 am
• For pitches with private sanitary facilities: arrival from 4 pm, departure before 10 am

We recommend checking the exact times directly with the reception of the campsite concerned.

It depends on the campsite. In some cases, registration is done in advance via the Yelloh! Village mobile app, while in others, it is done on-site at the reception.

We recommend contacting the campsite directly to know the procedure.

Send your cancellation request directly to the campsite concerned by email. (contact details available in your confirmation email). They will process your request. Please note that cancellation fees will apply in accordance with the General Terms and Conditions of Sale in force.

If you have taken out cancellation insurance:

The refund of the deposit depends on the type of check-out inspection carried out by the campsite.

It is usually done after the inspection of the accommodation or pitch, either in the client’s presence at departure, or remotely once the accommodation has been checked by staff.

The timeframe for refund may vary depending on the campsite.

For more details, please contact the concerned campsite reception.