FAQ – Practical Information

Arrival and departure times may vary depending on the campsite and the type of accommodation booked.

In general, the following schedules apply:

• For rentals: arrival from 5 pm, departure before 10 am
• For pitches: arrival from 12 pm, departure before 11 am
• For pitches with private sanitary facilities: arrival from 4 pm, departure before 10 am

We recommend checking the exact times directly with the reception of the campsite concerned.

Yes, in most Yelloh! Village campsites, late arrivals are possible.

Each campsite manages arrivals outside reception hours in its own way. We recommend contacting the campsite directly (by email or phone) to find out how it is organised on site.

In some campsites, it is possible to arrive a little earlier and enjoy the facilities (such as the water park) before receiving the keys or accessing your pitch.

This may depend on the time of year. We recommend contacting the campsite directly to make this request and find out the exact conditions.

A valid ID (identity card, passport, or driving licence) will be requested upon arrival, at least for the person who made the booking.

In Spain, presenting an ID is mandatory for every participant in the stay.

Some Yelloh! Village campsites may require a deposit upon your arrival.

The deposit can be paid in different ways: by cheque, by bank pre-authorisation, or via a secure online link.

It will be refunded after the accommodation inspection, minus any compensation retained in the event of damage.

To know the exact amount and the applicable conditions, we recommend contacting the reception of the campsite directly.

You can view the campsite map directly from our website: go to the page of the campsite of your choice, then click on the “Campsite map” icon. All Yelloh! Village campsites provide their map in digital format.

A paper copy will also be given to you upon your arrival at reception.

Depending on the campsite, registration for the Kids’ Club can be done directly on site, at reception, or via the Yelloh! Village mobile app.

We recommend contacting the campsite directly to find out the exact procedure.

Departure times may vary depending on the campsite and the type of accommodation booked.

As a general rule:

• For rentals, departure is before 10 am
• For pitches, departure is before 11 am
• For pitches with private sanitary facilities, departure is before 10 am

We recommend checking the exact times directly with your campsite.

In some campsites, it is possible to leave later in the day, especially during the low season or depending on availability.

This option is not guaranteed and depends on the period. We recommend contacting your campsite directly for more information.

This depends on how each campsite operates.

The departure procedures (key handover, inspection, checks of the accommodation or pitch) will be explained to you upon arrival at reception.

Feel free to ask questions when you arrive to better prepare for your departure.

The refund of the deposit depends on the type of check-out inspection carried out by the campsite.

It is usually done after the inspection of the accommodation or pitch, either in the client’s presence at departure, or remotely once the accommodation has been checked by staff.

The timeframe for refund may vary depending on the campsite.

For more details, please contact the concerned campsite reception.

In case of forgotten or lost personal belongings, we recommend contacting the campsite concerned as soon as possible by phone or email.

The final invoice can only be issued at the end of your stay. You can request it at the reception on your departure day.

It will also be available at any time in your My Account area, under "My stays" on the website

There, you can also find your booking voucher and view the invoices for your various payments.

The day after your departure, you will receive an email to complete a satisfaction survey. You will be able to leave a review about your experience.

If you had a wonderful stay, don’t hesitate to say so: it always makes our teams happy and helps other holidaymakers choose their next destination!

If you encountered a problem, you can also let us know, either through the survey, by writing directly to the campsite, or to our Customer Service (sc@yellohvillage.com).

Find the contact details of all Yelloh! Village campsites.

Our service’s role is to facilitate communication with the relevant establishment and provide you with assistance in case of dissatisfaction.

If your request concerns a current stay, please contact the reception first as they are your primary contact and can help you more quickly.