Questions on the loyalty scheme in the campings - Yelloh! Village

Yelloh! Plus Frequently Asked Questions

1. What does the loyalty scheme entitle me to?

2. How any points do I need for a free night?

3. How are my points calculated?

4. What do I need to do to book a stay with free nights?

5. How do I obtain my Yelloh! Village loyalty card?

6. How long is my loyalty card valid for?

7. I’ve had my card stolen, or I’ve lost it or forgotten it.

8. Can I give my card to a third party, or combine two cards?

9. How and when can I find out how many points I have?

10. What do I need to do in the event of a dispute?

1. What does the loyalty scheme entitle me to?

By subscribing to a Yelloh! Village card, you acquire points that will entitle you to free nights during your future stays.
The scheme is entirely free of charge.

2. How any points do I need for a free night?

The number of points required to obtain a free night depends on the accommodation chosen (according to the number of bedrooms and the type of accommodation):

Touring pitch = 300
Tent and 1-bedroom rental from 0 to = 570
1-bedroom rental = 700
2-bedroom rental from 0 to = 810
2-bedroom rental = 900
3-bedroom rental from 0 to = 950
3-bedroom rental = 1100

In a nutshell, the purchase of 7 nights entitles you to 1 free night in similar accommodation. But it is quite possible to redeem one's points in different types of accommodation.

3. How are my points calculated?

The number of points offered per night purchased also depends on the accommodation (always according to the numbers of bedrooms and type of accommodation:

Touring pitch = 45
Tent and 1-bedroom rental from 0 to = 85
1-bedroom rental = 100
2-bedroom rental from 0 to = 120
2-bedroom rental = 130
3-bedroom rental from 0 to = 140
3-bedroom rental = 160

Here are a few rules for crediting points:

• Points are earned in the same fashion whatever the period: there is no difference between high season and low season.
• The maximum number of nights that can be taken into account when crediting points is 21.
• Free nights do not earn points!
• Only expenditure related to renting accommodation entitles one to points. In special circumstances, you may be awarded supplementary points through promotional offers.
• The card is not retrospective: I cannot acquire points for my stays preceding the date of the launch of the loyalty scheme (13 April 2009).
• Tour Operators, Workers' Councils and permanent residents do not earn points.

4. What do I need to do to book a stay with free nights?

• You can only book stays with free nights through the Yelloh! Village booking service (+ 33 466 739 739). In 2010, you will be able to do this on our website.
• You can use your points in the Yelloh! Village campsite and accommodation of your choice, depending on availability at the time of your request.
• Reservation of stays involving free nights is valid throughout the period that the campsites are open, except from 1 July to 31 August each year, and during the French school holidays at Christmas and in February (zones A, B, and C) for the Yelloh! Villages that are open during the winter.
• You must make your booking no more than 60 days before the starting date of the stay.
• The minimum number of nights for each stay shall be two, and free nights may be combined with paying nights at the going rate. In the case of a combined stay, the free nights are always the cheapest nights of the stay. The stay may be composed of up to 6 free Yelloh! Plus nights.
• Please note that for a stay with free nights, tourist taxes and possible options are to be settled by the client.

5. How do I obtain my Yelloh! Village loyalty card?

When planning your stay, you can request it from the Yelloh! Village booking office at +33 466 739 739, by clicking on the "contact us" section or else during your stay, directly from the campsite.
You will be required to provide certain information at the time of applying for the card.
Yelloh! Village shall be notified as soon as possible of any change of address or name, or any other information that may be required.

Membership of the loyalty scheme is free and open to any physical person aged over 18 years.

6. How long is my loyalty card valid for?

The card has no time limit. However, if no activity has been recorded by the end of 3 years, the account shall be closed. Similarly, any fraudulent use of the card shall result in its immediate cancellation.

7. I’ve had my card stolen, or I’ve lost it or forgotten it.

In the event of loss or theft, the card may be replaced free of charge only once. A card with a new number will be issued, and you will retain your points. A charge of €10 shall be made for any subsequent replacement.
If you forget your card, there's no need to worry: your points account will be credited automatically at the end of the stay.

8. Can I give my card to a third party, or combine two cards?

As the card is for your personal use only, it can under no circumstances be given away. However, Yelloh! Village authorizes the card holder to offer his points to the person of his choosing. It is nevertheless the card holder who must make the reservation.
It is impossible to accumulate points on different cards.

9. How and when can I find out how many points I have?

Members may have access to the breakdown of their points by contacting the Yelloh! Village booking service or the Yelloh! Village campsite where their cards were issued, or else by logging on to their private space on the Yelloh! Village website (under construction).
As points are credited automatically, 16 days after the date of the end of the stay, you have to wait this long to find out the balance of your points.

10. What do I need to do in the event of a dispute?

In the event of points not being awarded, the client can always claim these from the Yelloh! Village booking service on presentation of his bill.
Yelloh! Village may not be held responsible in the event of a dispute between a card holder and a given campsite. However, in the event of a dispute between a card holder and Yelloh! Village, recourse may be under French law only. Any disagreement or dispute that is not resolved amicably between the parties shall be submitted to the court at Nîmes.
In accordance with the "Data Protection Law" (of 6 January 1978, the card holders have the right to modify, rectify of remove data concerning them, and to request the ending of promotional offers. To do this, you simply need to request it at any time, providing your full name and address, either by telephone or by writing to:

Yelloh! Village
BP 68 - F
30220 Aigues-Mortes

The member has the right to terminate his membership of the scheme. In this event, he should notify us in writing and return the card to us: any accumulated points will thereby be lost.