Questions on the loyalty scheme in the campings - Yelloh! Village

Yelloh! Plus Frequently Asked Questions

1. What does the Loyalty Program entitle me to?

2. How any points do I need for a free night?

3. How are my points calculated?

4. What do I need to do to book a stay with free nights?

5. How do I obtain my Yelloh! Village loyalty card?

6. How long is my loyalty card valid for?

7. I’ve had my card stolen, or I’ve lost it or forgotten it.

8. Can I give my card to a third party, or combine two cards?

9. How and when can I find out how many points I have?

10. What do I need to do in the event of a litigation?

1. What does the Loyalty Program entitle me to?

By subscribing to the Yelloh! Village loyalty scheme, you acquire points that will entitle you to free nights during your future stays (see terms and conditions of the scheme). The scheme is entirely free of charge.Terms and Conditions of the Yelloh! Village Loyalty Program

2. How any points do I need for a free night?

The number of points required to obtain a free night depends on the accommodation chosen (according to the number of bedrooms and the type of accommodation):

Touring pitch = 300
Tent and 1-bedroom rental from 0 to = 570
1 bedroom rental = 700
2 bedrooms rental from 0 to = 810
2 bedroom rental = 900
3 bedrooms rental from 0 to = 950
3 bedrooms rental = 1100
Points can be redeemed for the chosen accommodation if the balance of points is sufficient*. Please note that points cannot be used to book loyalty nights in Premium accommodation.

* Subject to availability at the time of booking and within the periods that the Yelloh Plus Scheme applies.

 

3. How are my points calculated?

The number of points offered per night purchased also depends on the accommodation chosen for this first stay:

Touring pitch = 45
Tent and 1-bedroom rental from 0 to = 85
1 bedroom rental = 100
1 bedroom rental Premium = 110
2 bedrooms rental from 0 to = 120
2 bedrooms rental = 130
2 bedrooms rental Premium = 140
3 bedrooms rental from 0 to = 140
3 bedrooms rental = 160
3 bedrooms rental Premium = 170

Here are a few rules for crediting points:Points are earned in the same fashion whatever the period: there is no difference between high season and low season.

• The maximum number of nights that can be taken into account when crediting points is 21.
• Free nights do not earn points!
• Only expenditure related to renting accommodation entitles one to points.
• The card is not retrospective: I cannot acquire points for my stays preceding the date of the launch of the loyalty scheme (13 April 2009).
• Points will only be awarded for accommodation sold by Yelloh! Village to physical persons for holidays, and not for holidays sold to organising groups. Tour Operators, Workers' Councils permanent residents and associations are therefore excluded from this scheme.

 

4. What do I need to do to book a stay with free nights?

• You can book stays with free nights:

• by going to the "My Account" section of the Yelloh ! Village website www.yellohvillage.co.uk
• through the Yelloh! Village reservations centre (+ 33 466 739 739 or yellohplus@yellohvillage.com),
• by contacting the Yelloh ! Village concerned directly

• You can use your points in the Yelloh! Village and accommodation of your choice (excluding Premium accommodation), depending on availability at the time of your request and within the periods that the scheme applies.

 

• The use of the loyalty points must be programmed at the time of the booking request :
  - on my account "My Account" on the www.yellohvillage.co.uk website
  - by contacting the Yelloh! Village call center (tel. : +33 466 739 739)
  - or by contacting directly the Yelloh! Village concerned

 

• Reservation of stays involving free nights is valid throughout the period that the campsites are open, except from 1 July to 31 August each year, and during the French school holidays at Christmas and in February (zones A, B, and C) for the Yelloh! Villages that are open during the winter.

 

• If you are staying for less than 7 nights, you must make your booking no more than 60 days before your arrival date. If, on the other hand, you are staying for 7 nights or more, you can make your booking at any time.

 

• The minimum number of nights for each stay shall be two.

 

• Free nights may be combined with paying nights at the going rate. In the case of a combined stay, the free nights are always the cheapest nights of the stay. The stay may be composed of up to 6 free Yelloh! Plus nights.

 

• Please note that for a stay with free nights, tourist taxes and possible options are to be settled by the client.

 

5. How do I obtain my Yelloh! Village loyalty card?

When planning your stay, you can request it directly on the Internet, from the Yelloh! Village reservations centre on +33 466 739 739, or by e-mail from yellohplus@yellohvillage.com, or else during your stay, directly from the campsite.
You will be required to provide certain information at the time of applying for the card. Yelloh! Village shall be notified as soon as possible of any change of address or name, or any other information that may be required.

Membership of the loyalty scheme is free and open to any physical person aged over 18 years.

Members can withdraw from membership of the scheme at any time. To do this, the member merely has to send a letter to Yelloh! Village or an e-mail to yellohplus@yellohvillage.com. The member must return the card and all the points earned will be lost.

Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes

 

6. How long is my loyalty card valid for?

The card has no time limit. However, if no activity has been recorded by the end of 3 years, the account shall be closed. Similarly, any fraudulent use of the card shall result in its immediate cancellation.

7. I’ve had my card stolen, or I’ve lost it or forgotten it.

In the event of loss or theft, the card may be replaced free of charge only once. A card with a new number will be issued, and you will retain your points. A charge of €10 shall be made for any subsequent replacement.
If you forget your card, there's no need to worry: your points account will be credited automatically at the end of your stay provided you mention to the reception staff that you belong to the Yelloh Plus scheme.

8. Can I give my card to a third party, or combine two cards?

As the card is for your personal use only, it can under no circumstances be given away. However, Yelloh! Village authorises the card holder to offer his points to the person of his choosing. It is nevertheless up to the card holder to make the booking. In this case, the card holder must make the booking with the reservations centre (+ 33 466 739 739 ou yellohplus@yellohvillage.com). It is impossible to combine the points from two cards.

9. How and when can I find out how many points I have?

Members may access the breakdown of their points by logging on to the "My Account" section on the www.yellohvillage.co.uk website, by contacting the Yelloh! Village reservations centre or the Yelloh! Village campsite where their cards were issued.
As points are credited automatically 16 days after the date of the end of the stay, you have to wait this long to find out the balance of your points.

10. What do I need to do in the event of a litigation?

In the event of points not being awarded, the client can always claim these from the Yelloh! Village booking service on presentation of his bill.
Yelloh! Village may not be held responsible in the event of a dispute between a card holder and a given campsite. However, in the event of a dispute between a card holder and Yelloh! Village, recourse may be under French law only. Any disagreement or dispute that is not resolved amicably between the parties shall be submitted to the court at Nîmes.

In accordance with the "Data Protection Law" (of 6 January 1978, the card holders have the right to modify, rectify of remove data concerning them, and to request the ending of promotional offers. To do this, you simply need to make a request at any time, providing your full name and address: by filling in the "Contact Us" form, by e-mail to yellohplus@yellohvillage.com, or by writing to:
Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes

The member has the right to terminate his membership of the scheme. In this event, he should notify us in writing and return the card to us: any accumulated points will thereby be lost.