Yes, babies are included in the accommodation capacity. The maximum number of people stated for the cottage must not be exceeded.
Remember that for camping pitches, children under the age of 3 stay for free throughout the season, as are children aged 3 to 7 except during July and August!
No, the campsites with a "Yelloh! Babies" club offer services especially designed and solely for children under the age of 4, without management staff. The family is responsible for looking after the children.
Pets are permitted on the camping pitches of some Yelloh! Village, except for dogs belonging to France's 1st and 2nd category, for which a charge applies.
Some Yelloh! Village permit pets in rental accommodation except for dogs belonging to France's 1st and 2nd category, for which a charge applies.
In all cases, dogs should always be kept on a lead. They are prohibited from swimming pool areas, in food shops and in buildings. Pet vaccination documents must be up to date.
Just use the general information page of the campsite you've chosen: all the Yelloh! Village maps are available online.
Some rental options have electric heating or (reversible or non-reversible) air conditioning. To find out about this, please just see the descriptions of our rental accommodation on our website.
Some of them are. To be absolutely sure, read the descriptions of our rental units carefully, as they appear on our website or in our brochure.
Yes, blankets and pillows are always provided in the rental units.
You will find the opening and closing dates for the campsites in the description of each village on our website or in the brochure.
For rental units, arrival is from 5 pm and for camping pitches, arrival is from midday. We would request that you kindly advise the camping village if you anticipate arriving late (after 7 pm except for July and August and after 9 pm in July/August).
Departure must be before 10 am for rental units and before 11 am for camping pitches.
For weekend stays, you can arrive from 2 pm on Fridays and Saturdays and leave by 2 pm on Sundays and Mondays (except for July and August).
By subscribing to the Yelloh! Village loyalty scheme, you acquire points that will entitle you to free nights during your future stays (see terms and conditions of the scheme). The scheme is entirely free of charge.Terms and Conditions of the Yelloh! Village Loyalty Program
When planning your stay, you can request it directly on the Internet, from the Yelloh! Village reservations centre on +33 466 739 739, or by e-mail from firstname.lastname@example.org, or else during your stay, directly from the campsite.
You will be required to provide certain information at the time of applying for the card. Yelloh! Village shall be notified as soon as possible of any change of address or name, or any other information that may be required.
Membership of the loyalty scheme is free and open to any physical person aged over 18 years.
Members can withdraw from membership of the scheme at any time. To do this, the member merely has to send a letter to Yelloh! Village or an e-mail to email@example.com. The member must return the card and all the points earned will be lost.
Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes
The number of points required to obtain a free night depends on the accommodation chosen (according to the number of bedrooms and the type of accommodation):
Points can be redeemed for the chosen accommodation if the balance of points is sufficient*. Please note that points cannot be used to book loyalty nights in Premium accommodation.
* Subject to availability at the time of booking and within the periods that the Yelloh Plus Scheme applies.
The number of points offered per night purchased also depends on the accommodation chosen for this first stay:
Here are a few rules for crediting points:Points are earned in the same fashion whatever the period: there is no difference between high season and low season.
Members may access the breakdown of their points by logging on to the "My Account" section on the www.yellohvillage.co.uk website, by contacting the Yelloh! Village reservations centre or the Yelloh! Village campsite where their cards were issued.
As points are credited automatically 16 days after the date of the end of the stay, you have to wait this long to find out the balance of your points.
Your points are credited 16 days after the day you leave the Yelloh! Village in which you were staying and they will appear in the details of your Yelloh! Plus account .
If you have any comments, please contact us by clicking on the Contact us tab, stating the purpose of your request clearly.
The card has no time limit. However, if no activity has been recorded by the end of 3 years, the account shall be closed. Similarly, any fraudulent use of the card shall result in its immediate cancellation.
In the event of loss or theft, the card may be replaced free of charge only once. A card with a new number will be issued, and you will retain your points. A charge of €10 shall be made for any subsequent replacement.
If you forget your card, there's no need to worry: your points account will be credited automatically at the end of your stay provided you mention to the reception staff that you belong to the Yelloh Plus scheme.
As the card is for your personal use only, it can under no circumstances be given away. However, Yelloh! Village authorises the card holder to offer his points to the person of his choosing. It is nevertheless up to the card holder to make the booking. In this case, the card holder must make the booking with the reservations centre (+ 33 466 739 739 ou firstname.lastname@example.org). It is impossible to combine the points from two cards.
In the event of points not being awarded, the client can always claim these from the Yelloh! Village booking service on presentation of his bill.
Yelloh! Village may not be held responsible in the event of a dispute between a card holder and a given campsite. However, in the event of a dispute between a card holder and Yelloh! Village, recourse may be under French law only. Any disagreement or dispute that is not resolved amicably between the parties shall be submitted to the court at Nîmes.
In accordance with the "Data Protection Law" (of 6 January 1978, the card holders have the right to modify, rectify of remove data concerning them, and to request the ending of promotional offers. To do this, you simply need to make a request at any time, providing your full name and address: by filling in the "Contact Us" form, by e-mail to email@example.com, or by writing to:
Yelloh ! Village
BP 68 - F
30 220 Aigues-Mortes
The member has the right to terminate his membership of the scheme. In this event, he should notify us in writing and return the card to us: any accumulated points will thereby be lost.
Clicking on the “My Yelloh! Village Plus account” tab will show you your Yelloh! Plus points and your account summary.
Lines with green arrows show Yelloh! Plus point credit events and lines with red arrows show point debit events.
It’s very easy: just click on the My latest bookings tab
You can then see details about this booking with: surname, age and details about people coming with you, booking number, name of the Yelloh! Village, type of accommodation, dates of stay, total payable, total deposit paid and outstanding balance.
When you can see the booking details, you can adjust your balance fully securely and directly online using your bank card.
Just click on pay balance
If you wish to pay your balance using a payment method other than a bank card, you need to contact the Yelloh Village of your booking beforehand.