Make a Reservation

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Section 1: How do I book?

How do I check availability or get a quote?

Checking availability or getting a quote couldn't be easier! Go to our website and click on "Book your stay" in the top right of the screen and then make your selection. You can also contact us or contact the camping village directly.

How do I book a holiday?

You can book your holiday:

  • via our website, simply click on the "Book your stay" button in the top right of the screen and complete the online booking form. Booking is quick and payment by credit card is secure.
  • by calling us on our central reservations number +33 (0)4.66.739.739 (secure payment by credit card).
  • by telephone by calling the camping village directly

In all cases, you will be asked for the following information on the booking form: surname and first name, date of birth of each person in the party, your address, your telephone number and your e-mail address.
The booking becomes effective and firm when it has been agreed by the village and upon receipt of a 25% deposit. For more details, please refer to the General Conditions of Sale.

Yelloh! Village is not bound by bookings unless Yelloh! Village has accepted them. Yelloh! Village is free to accept or refuse bookings, depending on availability and, in general, depending on any circumstances that are likely to be prejudicial to the execution of the booking made. Yelloh! Village offers family holidays, in the traditional sense, and the accommodation has been specially designed for this purpose. Yelloh! Village reserves the right to refuse any booking that might contravene or attempt to pervert this principle.

The booking of camping pitches or rented accommodation is made strictly on a personal basis. Under no circumstances may you sub-let or transfer your reservation without the prior consent of the Village.

Minors must be accompanied by their parents or legal guardians.

How do I book more than one accommodation or camping pitch?

Online booking means you can book up to 2 pitches or rental units in one booking. If you wish these accommodation options to be beside one another, some villages have a "choice of pitch" option, which you need to tick, specifying that you want to be next to one another. If the village does not offer this service, please note it when you make your booking. Subject to availability, the camping Yelloh! Village will fulfil your requirements.

All bookings made for more than 4 accommodation units by one person or made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates at the same Yelloh! Village, are deemed to be group bookings.

  • Accommodation appearing on the commercial Yelloh! Village website is intended exclusively for individual bookings.
  • For all group booking requests, you must contact us or the Yelloh! Village required by telephone. The Yelloh! Village contacted reserves the right to look into the booking request before accepting or rejecting it.

Can I choose my pitch number?

Some villages have a "choice of pitch" option, and you just need to tick this option when you book and show your pitch number or preferences in the "comment" section. This option is invoiced (see the prices pages of each camping village). If the village does not offer this option, you can mention your preferences in the "comments" section of your booking form. Subject to availability, the camping village will give you the pitch which most closely matches your requirements.

Is it possible to place an option for a holiday?

No, it is not possible to place an option on a holiday. Any booking request must be definite.

Section 2: Methods of payment

What are the different methods of payment available?

  • The easiest payment method is by credit card on our website (Visa, MasterCard, Eurocard and Carte Bleue). Payment by credit card is secure.
  • Other possible payment methods may vary depending on the village: bank transfers, payment in three interest-free instalments (please note that full payment is to be made 30 days before you arrive).
  • 7 days before arrival payment is only accepted by credit card

What do our prices include?

Prices are valid for the current season. They include the accommodation booked, plus:

  • Children's activities,
  • Evening entertainment,
  • Sporting activities (excluding those where a supplement is indicated),
  • Entry to swimming pool,
  • Access to toilet blocks.

Our prices do not include:

  • Local authority tourist tax,
  • Visitors or additional people,
  • Pets staying in the accommodation,
  • Activities offered outside the camping village,
  • Food or drink consumed at the bar or in the restaurant,
  • Security or cancellation insurance,
  • Additional vehicles,
  • Entry to Wellness Areas and Centres and to Spa and Balneotherapy areas,
  • Cleaning of rental units (prior to departure), to be done by the occupants or on request, subject to payment, except for rental locations shown with ,
  • Sheet hire, except for rental locations shown with  or ,
  • Baby kit (cot + high chair), except for rental locations shown with  or .

When will my account be debited?

The camping village will debit your bank account with a 25% deposit at the time of confirming your holiday. This is generally within 72 hours of making your booking.

How can I check to see if my booking has been recorded properly?

Online by clicking on Find my reservation or by contacting the booking centre on +33 (0) 4 66 739 739 or the camping Yelloh! Village in which you have made your booking directly.

When and how should I settle the balance for my holiday?

When?
The balance of your holiday needs to be paid 30 days prior to your arrival at the campsite.

 

How?

  • By credit card: via the Internet or by contacting central reservations and quoting your booking reference number which begins O2009 or O201... and your credit card number. We would encourage you to make your payment via the Internet.

    Paying for your stay

  • By bank transfer: directly by a member of bank staff, who should make a note of your name and booking reference number in the transaction comments section (for certain Yelloh! Village brochure).
  • By cheque or ANCV Traveller's Cheque. You are recommended to send this by registered post directly to the Yelloh! Village where you have made the booking.

Section 3: Changing a booking

What is cancellation insurance?

Cancellation fees may be covered by cancellation policies offered by the Village, for a fee of 15 e including taxes per holiday for camping pitches or from 3 e including taxes per night for rental accommodation.
Should one of the following events occur before your departure:

  • serious illness, serious accident or death of a member of your family,
  • complications with pregnancy before the 7th month,
  • extensive material damage to your own property rendering your presence absolutely necessary,
  • redundancy,
  • accident or theft of your vehicle and/or your caravan occurring during your direct journey to your place of stay,
  • cancellation or change of holiday dates by your employer.

You will be reimbursed the full amount paid (except for the excess).
If, during your stay, one of the above eventualities occurs compelling you to curtail your holiday, you shall be refunded with the sum corresponding to the portion of your stay not yet taken and already charged by the campsite.
In the event of an accident, notify the campsite in writing (recorded delivery) within 24 hours of learning of any event impeding your departure. Notify the insurer within 48 hours, providing written proof of the accident.

For more details, please refer to the special terms and conditions - cancellation

Why should I take out cancellation insurance?

If you do not have cancellation cover and if you cancel your booking, all amounts paid shall be retained.

How can I make changes to my booking?

Customers may request that their stays are altered within the same campsite (dates, accommodation type) by writing to the campsite (by post or email), subject to availability and options. Postponements until the following season are not permitted. If no alterations are made, customers must spend their holidays as they were agreed when initially booked, or cancel them in line with the conditions pertaining to the cancellation insurance.

  • Requests to extend the duration of stays will be dealt with subject to availability and in line with applicable prices.
  • Requests to reduce the duration of stays are deemed to be partial cancellations and will be subject to the terms and conditions which apply to cancellation and termination of stays.